543 Thames Street
Newport, RI 02840

Guest Services Representative

About Us:

Landings Real Estate Group is engaged in commercial and residential real estate throughout the Eastern United States. Landings Real Estate Group associates are committed to creating superb experiences for people with unbeatable customer service in the places where they live, work, shop and vacation. Landings Real Estate Group is an Equal Opportunity Employer.

Who We Are Looking For:

Vacation Newport, our brand of luxury vacation properties in Newport, RI, is seeking a Guest Services Representative. In this role the Guest Services Representative will be responsible for making reservations, greeting, and assisting all guests.

Position Qualifications:

  • Hotel front desk or customer service experience
  • Ability to provide exceptional customer service
  • Must have a positive, can-do attitude, must be energetic and flexible
  • Problem resolution skills
  • Must be a team player
  • Proficiency in Microsoft office, property management software a plus
  • Excellent communication skills
  • Must be able to work weekends, some holidays and on call

Primary Responsibilities:

  • Work with a team to provide excellent customer service to all guests
  • Be knowledgeable of the property(ies) and answer all guest questions
  • Coordinate with the sales and reservation teams in regards to bookings and inquiries
  • Anticipate guest needs, resolve any guest requests or issues
  • Concierge duties, must be knowledgeable of the area and activities for guests


  • High School Diploma or equivalent required, Bachelor's Degree preferred
  • 2 years' experience in customer service, reservations, or sales
  • Background check and pre-employment drug test required

Compensation & Benefits:

The selected candidate will participate in an aggressive compensation package with benefits including paid time off, health and dental insurance and a retirement plan.

How To Apply:

Interested candidates should send their resume to careers@landingsgroup.com.

543 Thames Street, Newport, RI 02840 | 401-845-2200 | info@landingsgroup.com | Privacy Policy |