401-845-2200
info@landingsgroup.com

543 Thames Street
Newport, RI 02840

Portfolio Community Manager

Portfolio Manager Job Description

Landings Real Estate Group (LREG), a private real estate investment, management and development company headquartered in Newport, Rhode Island, has an exciting opportunity for an experienced multi-family Portfolio Manager. The selected candidate will oversee a portfolio in the Rhode Island and Massachusetts markets that is comprised of approximately 900 units in 6 communities. The ideal candidate must have a proven track record of managing a portfolio of market rate apartment communities and outstanding leadership.

Landings Real Estate Group owns and operates over $350M in multi-family and lodging/hospitality assets and executes investment, development, construction, and property management services to real estate investors including assets located in Rhode Island, Massachusetts, Connecticut, New York, and Florida.

Landings Real Estate Group employees enjoy a workplace with a culture of respect, empowerment, and fun. We strongly believe in advancing the careers of talented professionals, and whenever possible, promoting from within the organization to support its growth. Our group's entrepreneurial culture and shared values serve as guidance to create a collegial and team-oriented atmosphere among professionals who work well together and enhance the company's pioneering spirit.

Overview

In this highly visible leadership role, the selected candidate will report directly to the Chief Operating Officer and will be spearheading decisions that impact people, property operations and property valuation. The hired professional's focus must inspire the team to higher levels of performance, creating wow moments, exemplifying pride and passion, while exhibiting exemplary resident service values and integrity for our internal and external stakeholders. Success in growing and improving the team every day, a demonstrated work ethic, sense of integrity and collaboration are all tested and rewarded in this leadership role.

Landings Real Estate Group Portfolio Managers are responsible for handling escalated resident/employee issues, marketing the properties, motivating teams, driving financial performance, and crisis management. Financial management acumen and leadership need to ensure revenue and profitability is achieved. A Portfolio Manager's utmost responsibility is to maintain a cohesive team environment while operating the properties at the highest standards.

Ability to travel by car or plane to various property locations and corporate offices as necessary is required.

Primary Responsibilities/Duties

  • Maintain properties in the most efficient and profitable manner possible, consistent with the goals and objectives of the company and owner(s).
  • Provide strong leadership of employees to include interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; addressing complaints and resolving employee relations issues.
  • Support the needs of and clearly communicate with residents and all applicable vendors on the property/properties both verbally and in writing when necessary.
  • Grow net operating income through the implementation of effective cost control, revenue maximization and delinquency management programs.
  • Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the COO in a timely manner working in partnership with other members of the team.
  • Enforce compliance with purchasing policies and ensure team is aware of purchasing authorities and budgets.
  • Be responsive and receptive to owners' needs, goals, and objectives.
  • Maintain superior customer service standards. Work with staff to promptly respond to resident requests and work with residents and staff to minimize and resolve resident issues and complaints. Follow through to ensure issues are resolved.
  • In collaboration with key team members, develop, write, and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
  • Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual. Ensure compliance by employees supervised as necessary.
  • Document employee performance issues and prepare and issue verbal and written warnings in accordance with Company policy and applicable labor laws. Prepare performance improvement plans and review them with applicable employees while tracking progress made or not made.
  • Ensure that all physical aspects of the property are functional, and that curb appeal is top notch. This includes, but is not limited to, ensuring that vacant units are kept ready for occupancy and grounds are inspected throughout the day.
  • Share ideas that could improve property performance, increase property value, and add to brand management.
  • Understand, analyze, and evaluate all monthly financial statements.

Experience, Skills and Knowledge:

  • Respected leader by peers and superiors.
  • Extensive demonstrated experience in property management required; Portfolio/area property management or multi-property manager experience preferred.
  • Successful history leasing apartments and lease renewal management.
  • Maximization of rent collections and experience with eviction procedures.
  • Proven track record managing budgets and increasing net operating income.
  • Outstanding communication skills demonstrating verbal and written expression, active listening, and ability to maintain and advance interpersonal relationships.
  • Proven ability to deal with residents, prospects, and vendors.
  • High level of self-control under difficult or emergency situations, crisis management experience.
  • Ability to successfully negotiate vendor contracts.
  • Exceptional skills in the management and motivation of people.
  • Strong administrative and organizational skills.
  • Strong time management skills and the ability to prioritize effectively.
  • Professional appearance and demeanor.
  • Effective resident service representation, in person, via email/text and on the phone and ability to lead others in delivering outstanding customer service.
  • Solid understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans.
  • Knowledge of on-site maintenance requirements including working with vendors and contractors.
  • Ability to accurately perform advanced business mathematical functions.
  • Ability to lease and close a sale.
  • Completion of incident reports with supporting documentation.

Education/Training/Licensing:

  • A Bachelor's Degree or equivalent in experience is required
  • Fair Housing Training
  • Microsoft Office 365 to include experience using Excel
  • Landlord/Tenant laws
  • Yardi Voyager property management software experience

BENEFITS
Awarded a Best Places to Work winner for 2021 and 2022, Landing Real Estate Group offers financial incentives based upon performance. In addition, a competitive salary and benefits package which includes a 401k, medical/dental/vision insurances, prescription drug coverage, confidential Employee Assistance Program (EAP), company paid life insurance, generous Paid Time Off (PTO) plan, paid company holidays, and profit sharing is provided/offered.

Landings Real Estate Group is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, familial status, marital status, protected Veteran status or any other characteristic protected by law.

543 Thames Street, Newport, RI 02840 | 401-845-2200 | info@landingsgroup.com | Privacy Policy |