543 Thames Street
Newport, RI 02840

Guest Services Agent

We are searching for a Guest Services Agent for our luxury vacation rental properties in Newport, RI. The candidate will be expected to take and confirm reservations for guests, determines space availability and ensure utilization of available vacation rental properties. The candidate will also be expected to assist with all guest needs during their stay should any needs arise.

Position Qualifications:

  • Hotel sales and reservation experience

  • Ability to provide exceptional customer service

  • Property Management Software experience; WebRezPro channel management platform is preferred, Yardi is a plus

  • Ability to be part of a team; have the desire to motivate, have fun and produce results

  • Must be available to work weekends, some holidays, and on call

  • Proficiency in Microsoft Office

  • Excellent communication skills

Primary responsibilities include, but are not limited to:

  • Check expected arrivals for the week, ensure all payments are made and that any guest queries are responded to, maintain accurate guest files

  • Communicate with team members, and managers

  • Coordinate sales for guests, including multiple location bookings and special requests

  • Review hotel information and availability, check reports daily

  • Work with other team members and managers to ensure all leads and sales are followed up on

  • Send out reservation information, including: lock codes, property information, internet passwords, check-in/check-out times etc.

  • Assist with inventory and property walkthroughs as needed


  • High School Diploma or equivalent required, Bachelor's Degree preferred

  • 2 years' experience in customer service, reservations or sales

  • Background check and pre-employment drug test required


The selected candidate will participate in an aggressive compensation with benefits including paid time off, health and dental insurance, and a retirement plan.

Interested candidates should send their resume to careers@landingsgroup.com.

Landings Real Estate Group is an Equal Opportunity Employer.

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