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543 Thames Street
Newport, RI 02840
Tel: 401.845.2200
Fax: 401.845.2211
info@landingsgroup.com
Front Desk Manager

The East Island Reserve Hotel team is seeking a full-time Front Desk Manager working 1st and/or 2nd shift hours that will support our dynamic vision and fast paced operation. The East Island Reserve Hotel specializes in providing luxurious accommodations to travelers visiting Newport County year-round. The selected candidate is expected to assist our team with all sales tasks which include, but are not limited to, the following:

  • Answer inbound telephone calls

  • Enter reservations, audit guest profiles and apply payments to guest accounts

  • Work efficiently as part of a team and independently

  • Respond to guest inquiries and handle any guest complaints

  • Display outstanding customer service at all times

  • Schedule showings, appointments, and events

  • Manage and complete all functions of the check-in and check-out process

  • Ensure guests have all applicable information prior to check in

  • Manage and maintain inventory supply levels. Place supply orders when needed

  • Complete unit inspections prior to guest check in

  • Maintain excellent curb appeal and ensure grounds remain in optimal condition

  • Participate in brainstorming meetings that assist in improving operations

  • Perform all other office tasks that are or become necessary

  • Qualifications and Skills

  • Previous experience in hospitality or other related fields

  • Ability to prioritize and multitask

  • Excellent written and verbal communication skills

  • Exceptional attention to detail

  • Strong organizational skills

  • Ability to accept constructive criticism

  • Strong technical skills (proficient in Microsoft Office)


    Benefits

    Extensive benefits package includes accrued paid time off, medical, dental, vision and 401K savings plans optional after 3 months.

Landings Real Estate Group     |     543 Thames Street, Newport RI 02840     |     Tel: 401.845.2200     |     info@landingsgroup.com     |     
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